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COVID-19 UPDATE

New World Hotels & Resorts: Website Statement

Travel Information: May 19, 2020

Commitment to Care Global Health and Safety Program

Our commitment to our guests, our associates and to our community

In the recent months, we have faced unprecedented changes and challenges as a result of the global COVID-19 health situation. Through it all, the well-being and health of our guests and associates has taken, and will continue to take, central priority. As we begin to adapt to a new normal, we are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience while enjoying the high standard of service expected of New World Hotels & Resorts.

​Guided by local and international health experts, and in compliance with our partners Ecolab and Diversey, we have introduced Commitment to Care, our new global health and safety program that will offer heightened standards for hygiene and cleanliness at all New World properties around the world. By continuously enhancing our stringent health and safety protocols, we would like to personally ensure the well-being of every guest, visitor and associate, from the moment a reservation is confirmed till check-out.

Enhanced Safety and Cleanliness

We have introduced intensified hygiene and safety measures across all major touch points in our operations, in accordance with guidelines issued by local health authorities and the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). This includes the increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms and elevators, and the regular cleaning of all air filters and air conditioning systems. We also continue to explore and test new technology to elevate our sanitization methods such as electrostatic sprayers, foggers and UVC light. All guests, associates and contractors will, upon returning to work or entering the hotel, be required to have their temperature checked, where legally allowed.

Personalized Care

Our properties will offer alternative check-in and check-out options, parking and housekeeping services tailored to guests’ needs and comfort. Specialized care kits will be provided to all guests including face masks, disinfectant wipes and hand sanitizer (gloves will be available upon request). Social distancing will be observed throughout our hotels, with reduced capacity in relevant locations, e.g. lobby areas, elevators, dining, fitness and spa facilities.

Guest Room Protocols

We have elevated our rigorous cleaning procedures for all guest rooms in compliance with our partners Ecolab and Diversey, and introduced additional safety measures such as avoiding back-to-back usage of rooms to allow for deeper sanitation practices and changing of pillow protectors and mattress pads between each guest.

​Exceptional People, Exceptional Experiences

The health and safety of our associates has been of the utmost importance during these times. Wellness checks for all associates, training on personal protective equipment and mandatory wear as per local guidelines will be conducted, including the introduction of Health and Safety Ambassadors, to implement and oversee all new practices, procedures and trainings.

All associates will undergo mandatory health and safety training, including enhanced cleaning protocols as guided by our partners at Ecolab and Diversey and personal hygiene training, ensuring a safe working environment at all New World Hotels & Resorts.

​Rosewood Raise

This epidemic has impacted the lives of many of our associates and our local communities in which we operate. In response we launched Rosewood Raise in April 2020 in dedication to their steadfast effort and support. This comprehensive relief fund allows us to show our appreciation to our people and the communities in which we are situated that have been impacted by the COVID-19 outbreak. For more information on our relief initiatives, please click here.

As New World closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. Please contact individual properties for further information or questions.

Thank you for your continued loyalty and we look forward to welcoming you to our properties in the year ahead.

Please note that this page will continue to be updated with the latest information.

 

Flexible Booking

We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodations at our properties globally: For new individual reservations booked as of March 14, 2020 for stays through September 30, 2020, we have implemented a 24-hour cancellation policy with no fees*.

*Terms & Conditions

  • For new individual reservations booked directly with New World as of March 14, 2020 for travel dates through September 30, 2020:
    • Waived cancellation fee within 24 hours of arrival date
    • Refundable deposits for cancellations within 24 hours of arrival date
    • Terms apply to all published rates with the exception of Advance Purchase rates
  • Blackout dates apply and vary by property
  • Bookable/commissionable through preferred travel professional
  • For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.