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COVID-19 UPDATE

New World Hotels & Resorts: Website Statement

Travel Information: updated 4 May 2022

In view of the current pandemic situation and the latest government precautionary regulations, please note that New World Millennium Hong Kong Hotel does not receive any guest who:

  • has tested COVID-19 positive (RAT or PCR Test) or is a close contact of a COVID-19 positive case
  • is currently under compulsory quarantine or subject to compulsory COVID-19 testing, except for those who have received an early discharge from the compulsory quarantine order for inbound travellers by the government
  • has undergone compulsory COVID-19 testing but has not yet received the result
  • has symptoms of an infection, including but not limited to fever, cough, shortness of breath, breathing difficulty or sore throat

 

We are not on the Department of Health list of designated hotels for quarantine stays.

The following hotel policies are also currently in place:

  • All our associates are required to conduct a Rapid Antigen Test (RAT) daily and can only report to work if their test result is negative.
  • No more than three persons are allowed to stay in a guestroom and no more than four persons are allowed to stay in a suite.
  • Under the Vaccine Pass arrangement, all guests are required to present an electronic version or a paper copy of their COVID-19 vaccination record or Exemption Certificate prior to entering any catering business premises and the fitness centre in the hotel.
  • All guests are required to use the LeaveHomeSafe app to record their visit by scanning the QR codes on display when entering the hotel, food and beverage outlets, function rooms and the fitness centre.

 

Commitment to Care Global Health and Safety Program

Our commitment to our guests, our associates and to our community

In the recent months, we have faced unprecedented changes and challenges as a result of the global COVID-19 health situation. Through it all, the well-being and health of our guests and associates has taken, and will continue to take, central priority. As we begin to adapt to a new normal, we are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience while enjoying the high standard of service expected of New World Hotels & Resorts.

​Guided by local and international health experts, and in compliance with our partners Ecolab and Diversey, we have introduced Commitment to Care, our new global health and safety program that will offer heightened standards for hygiene and cleanliness at all New World properties around the world. By continuously enhancing our stringent health and safety protocols, we would like to personally ensure the well-being of every guest, visitor and associate, from the moment a reservation is confirmed till check-out.

Enhanced Safety and Cleanliness

We have introduced intensified hygiene and safety measures across all major touch points in our operations, in accordance with guidelines issued by local health authorities and the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). This includes the increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms and elevators, and the regular cleaning of all air filters and air conditioning systems. We also continue to explore and test new technology to elevate our sanitization methods such as electrostatic sprayers, foggers and UVC light. All guests, associates and contractors will, upon returning to work or entering the hotel, be required to have their temperature checked, where legally allowed.

Personalized Care

Our properties will offer alternative check-in and check-out options, parking and housekeeping services tailored to guests’ needs and comfort. Specialized care kits will be provided to all guests including face masks, disinfectant wipes and hand sanitizer (gloves will be available upon request). Social distancing will be observed throughout our hotels, with reduced capacity in relevant locations, e.g. lobby areas, elevators, dining, fitness and spa facilities.

Guest Room Protocols

We have elevated our rigorous cleaning procedures for all guest rooms in compliance with our partners Ecolab and Diversey, and introduced additional safety measures such as avoiding back-to-back usage of rooms to allow for deeper sanitation practices and changing of pillow protectors and mattress pads between each guest.

​Exceptional People, Exceptional Experiences

The health and safety of our associates has been of the utmost importance during these times. Wellness checks for all associates, training on personal protective equipment and mandatory wear as per local guidelines will be conducted, including the introduction of Health and Safety Ambassadors, to implement and oversee all new practices, procedures and trainings.

All associates will undergo mandatory health and safety training, including enhanced cleaning protocols as guided by our partners at Ecolab and Diversey and personal hygiene training, ensuring a safe working environment at all New World Hotels & Resorts.

​Rosewood Raise

This epidemic has impacted the lives of many of our associates and our local communities in which we operate. In response we launched Rosewood Raise in April 2020 in dedication to their steadfast effort and support. This comprehensive relief fund allows us to show our appreciation to our people and the communities in which we are situated that have been impacted by the COVID-19 outbreak. For more information on our relief initiatives, please click here.

As New World closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. Please contact individual properties for further information or questions.

Thank you for your continued loyalty and we look forward to welcoming you to our properties in the year ahead.

Please note that this page will continue to be updated with the latest information.

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