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New World Hotels & Resorts: Website Statement

Travel Information: March 19, 2020

As the COVID-19 situation continues to develop around the world, New World Hotels & Resorts remains committed to the safety and well-being of our guests and associates as our utmost priority. We understand that travel plays an important role in our lives, and know that the current environment has affected how you make your travel decisions. We would like to personally reassure you that all our hotels and resorts are operating to the highest degree of health and safety vigilance, working in accordance with advisories and protocols issued by local and international authorities.

All New World properties have implemented intensified precautionary measures, following guidelines set by government and health authorities in our various regions. These include the following:

- Hourly deep cleaning, disinfection of public areas and common touch points, e.g. lobby areas and elevators
- Provision of surgical masks and hand sanitiser to all guests and associates
- Mandatory, frequent temperature checks for all guests and associates
- Health declaration for all contractors and other third parties who visit our properties
- Regular cleaning of air filters and air conditioning systems
- Briefing all associates on enhanced personal hygiene
- Closure of hydrotherapy areas in spas, including steam, sauna and vitality pools


We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodations at our properties globally:

- For reservations booked between March 13, 2020 and April 30, 2020 for stays through September 30, 2020, we have implemented a 24-hour cancellation policy with no fees*
- For reservations booked prior to March 13, 2020, guests may rebook without a fee for up to 12 months, and any deposits will be applied to future reservations*

As New World closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. Please contact individual properties for further information or questions.

Thank you for your continued loyalty and we look forward to welcoming you to our properties in the year ahead.

Please note that this page will continue to be updated with the latest information.


*Terms & Conditions

- For individual reservations booked directly with New World between March 13, 2020 and April 30, 2020 with travel dates between March 13, 2020 and September 30, 2020:
0   Waived cancellation fee within 24 hours of arrival date
0   Refundable deposits for cancellations within 24 hours of arrival date
0   Terms apply to all published rates with the exception of Advance Purchase rates

- For individual reservations booked directly with New World prior to March 13, 2020 with travel dates between March 13, 2020 and September 30, 2020:
0   Waived change fee when rebooking within 24 hours of arrival date
0   New dates of stay must be within 12 months of original arrival date
0   Any difference in rates for new dates will apply

- Any previous deposits made will be applied to new future reservation
- Blackout dates apply and vary by property
- Bookable/commissionable through preferred travel professional